Last December, I bought my friend Twerlyn a YSL lipstick as a gift. She wrote about it H E R E. I ordered it online because I had no more time to do the purchase. The product is available only at Myer at a neighboring suburb.
While doing the online purchase, Myer’s website was acting up. There was an error. Thinking that my initial purchase attempt didn’t go through, I did the whole process again only to find out that the initial attempt was registered in their website. I ended up buying two similar items by error!
I phoned Myer’s Customer Service and complained that there is supposed to be only one item that I need to pay for. They acknowledged my complaint and apologized. It turned out that their system was down the minute I did the purchase. That was not my fault. I am just a willing paying customer and whatever internal error they have had in their system, the consumer must not bear the brunt.
I was instructed to wait for the items to be shipped to me and return the other one with a packing slip on it. Once returned, they will immediately reimburse me of the amount that I paid for.
True enough, one item reached me but I was thinking that the second item will be shipped only one day apart. So I returned it right away as instructed. However, I waited for the other item more than a month and READ: the suburb where I ordered the item from was just 15 minutes away and it took them that long to ship me that item I paid for.
Something must be amiss!
I phoned them again and again and again to track the item. It turned out that the second item was declared missing and they could no longer track it. So it was confirmed lost! Again, that was not my fault! It was so annoying because I would have wanted to send my gift by early January but because things got so messed up, I had no choice but to deal with it. They again instructed me to wait for the new lipstick that they’re gonna send in lieu of the lost item. I indicated this time that the item be shipped at my workplace so that I know right away once it’s delivered. The Customer Service Representative apologized to no end for the mishaps.
I was surprised when the lipstick was shipped at home!
I was raging mad! How dare they NOT take customer’s instructions carefully! I thought it’s gonna be sent at work! I can only grit my teeth in complete annoyance! I vowed to never do online business again with Myer. I sent off the lippy to my friend in the U.S. and I was happy she received it in less than 10 days!
However, a few days later, I received another YSL lipstick at work- with the same shade. Is this some kind of a joke?
I phoned Myer CSR and they told me it’s no longer in their system so I don’t have to return it. That’s just about it.
So OK. Fine! I’m gonna own a YSL lipstick worth $55 with shipping fee of $10 that I did NOT pay for! How lucky!
But when I come to think about it, I do deserve to get this lipstick for FREE because the stress that they put me through with this transaction was way too much! Myer is Australia’s largest store chain of mid-to-up-market department stores and they do customer service like that. How uncool!
All’s well that ends well. I just have to forget about the stress I have to put up with and enjoy my YSL lipstick, which is my friend Twerlyn’s dream lipstick by the way