>It’s an open book than I am an eBayer for quite a couple of years now. I never encountered problems with any of the transactions I had in the past. The sellers were very professional and the items were shipped immediately after the payment was made.
I had my first purchase this year at eBay. I paid online via my Visa card. After I won the bid, I made the payment thereafter and I also informed the seller that payment has been made. It was a Saturday. I was taken aback when on Sunday, I received a message from her asking for my payment. I calmly informed her that the payment was already made Saturday and I even attached my proof of payment. She immediately responded and acknowledged my payment. She further told me that she will ship the item the next day, Monday.
Monday and Tuesday came, there was no item delivered on my doorstep. I never heard a word from the seller, too. Not a word. No nothing. Wednesday, I already can’t contain my annoyance. I asked her via email where was my item. She then responded that she was waiting for my reply. According to her, she sent an email asking for my shipping address. True enough, she DID sent an email on that day AFTER I’ve asked her for my item. There was no email sent prior to Wednesday asking for my shipping address because if there has been, I should have immediately responded.
In short, if I didn’t asked for the item, I will be waiting for nothing. After the item was received on a Friday, I gave this seller a negative feedback. I didn’t like the way she communicated with me. She’s not prompt in responding and I felt like she never cared for her clients. I have always been a good payer and I deal with the sellers professionally. The negative feedback wasn’t made to attack her personally. It was made only based on my personal experience with her while I was doing the transaction. I’d like to teach her a lesson and I don’t want my experience repeated with other clients.
After sending a negative feedback, she asked for me to retract and revise the negative feedback I gave her. I’ve got until February 4 to modify it. I know her online business will be affected if I don’t modify my feedback.
Now tell me. Does she deserve a positive feedback from me?
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>If she really did send u the so-called email prior to u asking her for the item, she should have forwarded that email as evidence right? As the seller, she shld make it her business to follow-up with you, esp since u already paid…
>don't revise your feedback Leyn, she deserved a negative feedback. And also, she should be terminated sa ebay immediately. I gave a negative feedback also sa ebayer here.
>She deserves a negative feedback from me as well!BTW, If naa ko diri sa imong blogroll sis under my xpressions blog, hangyo ko paki-change sa akong URL into this one: http://writtenxpressions.blogspot.com/ Thank you po!
>I say, contact the seller and offer to revise the feedback only if she issues a 10% refund of the price of the item you will revise the feedback. Tell her for what you paid you deserved better customer service. Most people only get taught a lesson if it hits them square in the pocketbook. She will think twice before giving shoddy customer service if it costs her a cut of the sale price.
>You are unhappy with the service you received. You explained your reasons in the feedback and here's the bottom line. If she had cares about her reputation, she should consider her customer service. Right? So many people care about their customer service reputation AFTER there is a problem- which is too late. In the end, you just have to ask yourself these questions:If you do NOT give a negative feedback, then what is the purpose of the feedback form? You are unhappy and you should express it.Have you had similar problems with others? If so, then it might be your expectations. If not, then it is probably her.If you do NOT give negative feedback, she will feel that her quality of service is standard and will continue in this manner (or worse) to future customers.I don't consider myself to be a hard hearted person- if she had had an appropriate excuse, I'd certainly have passed up on doing my duty as a customer and make no mistake, giving feedback, both positive and negative, is a duty for all customers.http://nomadicjoe.blogspot.com/
>what kind of seller is that O_O well, he desrves a negative feedback indeed if you as k me. This isn't right to be treated that way especially if you're the customer! Really annoying and it's really unfair, you did your part as a customer.>>http://ilove-pink.info
>She should close her business if she doens't want negative feedback. The feedback was just base on her kind of service she give to her customer. So she deserved that. I thought ebay seller used our address in our ebay account,. Once we paid the item, our address has to be confirmed. Rest muna ako sa ebay.
>I agree with you because i am a ebay person myself and have had a dealer like this. i reported them to ebay as well as give them a negative feed back. Great job
>I have been selling on ebay for several years, and I only have 1 negative feedback. The rest are positive – raving, even. If you honestly feel like she deserves the feedback she got, then you should leave it there. If you feel you may have been too hard on her, then retract it. You can even try talking with her. If she wants you to retract it, what is she offering you in return?I pride myself on my good customer service. I don't have the most fantastic looking ebay store or web site, but my prices are low and my customer service is excellent because I care about my customers and their experience with me. It's important to maintain a good relationship with customers, not just make the sale.http://discountdesignermerchandise.blogspot.com/
>Ive heard negative feedbacks on some of the sellers especially if they sell gadgets or apparel. I dont usually shop there if they sell those.